Delivery Status Webhook

For the messages triggered by chakra APIs (not the pass through API), you can listen to the message status through a delivery status webhook.

Please note

• The events might be out of order
• There is no retry mechanism for missed events

The webhook can be cofigured under the webhook setting of the whatsapp plugin page (as in the screenshot below)

Event format

When successfully subsribed, You will receive an even in the following format

{
    "event": "deliveryStatus",
    "payload": {
        "id": "39718a7c-b747-446c-a2ee-ce977e608b49",
        "externalId": "wamid.HBgMOTE5OTAxMjU4NDMzFQIAERgSNjNBMkZBQzdBMEUzMEQxNzAzAA==",
        "deliveryStatus": "SENT",
        "timestamp": 1729230548000,
        "recipientId": "919448349676"
    }
}

Params

Param	Description
event	The value for event param will be deliveryStatus for all delivery status events
payload	This will contain the actual deliver ystatus object

Payload params

Param	Description
id	This is the chat message id for which we have received a delivery status event
externalId	This is the whatsapp message id for which we have received a delivery status event
deliveryStatus	this can be either one of SENT, DELIVERED, READ
timestamp	a unix epoch timestamp in millis denoting the time when which this event was generated
recipientId	the customer phone number for which this staus event was generated